Exchanges & Returns
Buying online can be tricky, which is why we offer a better returns policy than most brands! We proudly accept returns on EVERY SINGLE ORDER within 30 days of your order date (excluding Gift Cards).
Returns for Store Credit
Eligible for ALL ORDERS. The return must be lodged within 30 days of order date.
For Sale items bought with discount greater than 20%, a processing fee of $6.99 per item applies.
Returns for Exchange Size/Product
Eligible for any order that uses less than 20% discount. The return must be lodged within 30 days of order date.
Returns for Refund
Eligible for all full price orders and any order that uses less than 20% discount. The return must be lodged within 7 days of delivery. Processing fee of $6.99 per item applies.
Return Shipping
If you selected the Free Returns option at checkout (AUS + US only), you won't need to pay for return shipping label. If you did not choose the free returns option at checkout, you will be required to pay for return shipping for any return method.
Shipping is non-refundable or creditable.
To be eligible for any exchange/store credit/refund, your item must be new, unused and in the same condition that you received it with all tags/hygiene stickers still in place. It should also be in the original packaging.
For International orders:
Email us your order number and items you want to return to support@innerrelm.com